You're receiving this newsletter because you signed up for our newsletter.
Not interested anymore? Click here to unsubscribe from future mailings.



Thank you for subscribing to this newsletter. We hope that you will find a lot of value from it and be sure to forward it to your friends and colleagues.

This month’s newsletter brings you some tips to consider when having your business lunch. One of my recent workshops had someone who was sight impaired (a first for me) so the newsletter also focuses on how to deal with people in the professional world who have disabilities. As always I hope you find these tips useful and continue to let us know your thoughts.

With best regards,

Derek Bbanga (MD, Public Image)

Dealing with people with disabilities

  1. "Disability" is the most generally accepted term--not "handicap"
  2. When introduced to a person with a disability, it is appropriate to offer to shake hands. People with limited hand use or who wear an artificial limb can usually shake hands. (Shaking hands with the left hand is an acceptable greeting.)
  3. Ask a person with a disability if they need assistance. But don't assume they need it.  Once the offer for assistance has been accepted, ask for instructions and clarify what kind of assistance the person wants.
  4. Respect all assistive devices (i.e., canes, wheelchairs, crutches, service dogs, etc.) as personal property.  (KQ cabin crew are you listening ). Unless given specific and explicit permission, do not move, play with, or use them.
  5. Speak to the person.  Don't ignore them or speak to their helper. Speak and look at them as if they could hear and understand everything you are saying.
  6. Remember that people with disabilities are interested in the same topics of conversations as people who do not have disabilities.
  7. Use a normal speaking tone. If someone needs you to speak in a louder voice, they will ask you to do so.
  8. Remember that people with disabilities know themselves best. They know what they like, what they do not like and what they can and cannot do.
  9. Give compliments as you normally would.  Don't overdo it.  People with disabilities are still people - they will sense false praise and will not appreciate it.
  10. Treat all adults as adults disabled or otherwise.  

There are a number of issues to be considered for etiquette disability e.g. how to interview them without focusing on their disabilities, how to treat their personal assistants and support workers, how to organize events with persons with disabilities in mind. However, what we should always remember is to treat them with respect and humility. Don't worry about mistakes, but do be aware of the issue — if in doubt, ask a disabled person what they would prefer

Recent Work

Public Image has had an eventful two months conducting trainings with various organizations as they continue to recognize the importance of soft skills in the workplace for their staff.

We have worked with:

  • Chase Bank
  • Strathmore University
  •  ILRI - Institute of Livestock Research International (Nairobi and Addis Ababa)
  • International Finance Corporation
  • Miss World Kenya
  • Dolphins Training and Consultants

Our newest activity will be a holiday camp running from the 6th-9th of August hosting young ladies between the ages of 13 - 20 years. This experience in Naivasha will be unforgettable and a worthwhile investment for  young ladies looking to improve their confidence, self-esteem and general personal conduct both in casual, formal and international settings.

We are still running a series of one- on-one trainings on the weekends at our offices on our various modules.

Do get in touch if interested.

About Public Image


Public Image has a unique approach to building individual and corporate achievement. Business etiquette, creating a positive image though posture and dress, soft skills, communication proficiency, personal branding and networking expertise are key elements in the Public Image approach to developing professional skills.

Projecting a positive image for business will give you an edge in today's competitive market


Taking a guest out for a business lunch

If possible, find out whether your guest(s) likes or dislikes certain cuisine. Ask when extending the invitation or call an assistant to get the answer. You could also give your guest a choice of two or three restaurants. If hosting a group, choose a restaurant with a diverse menu.

Reserve a table before you leave for the restaurant. This enables you to give special seating preferences.

Good dining etiquette and the impression you make on your business lunch companions starts when you first arrive at the restaurant; Don’t be late and dress appropriately.

When the host or hostess picks up their fork to eat, then you may eat.

Generally, the host initiates the business discussion. Business, if not urgent, is often discussed toward the end of the meal or over coffee. Don't wait too long, though, or you won't have time to accomplish your objective.

With the close proximity of tables in many restaurants today, check around to see who is near. Confidentiality is important. It is wise not to discuss anything that may be even slightly confidential when dining out in a restaurant. Also, be conscious of your voice level and speak softly.

Put aside any shoptalk of the critical or confidential kind. It can be tempting to relax when you're outside the office, but remember to keep your professional demeanor. A slip of the tongue can cause you problems-plus you never know who might overhear.

Turn off your cell phone or switch it to silent or vibrate mode before sitting down to eat, and leave it in your pocket or purse. It is impolite to answer a phone during dinner. If you must make or take a call, excuse yourself from the table and step outside of the restaurant.

Table manners play an important part in making a favorable impression. They are visible signals of the state of our manners and therefore are essential to professional success; make sure you don’t forget them. Dining etiquette is based on courtesy, comfort, and common sense, providing a tool to help us interact with each other.

If you are the host, tell the waiter in advance that you should receive the check.

Feedback from recent training

The trainees Derek and Joyce were exciting and gave a well-planned presentation. ILRI-.Addis Ababa

Today I am a different person than I was yesterday. What an amazing training! It absolutely added value.-Aster Tsige, ILRI, Addis Ababa.


Is your company planning a training event, a sales retreat, or team building? Contact Public Image for a keynote speaker or

Are you looking for a Corporate Emcee for your event – do get in touch.

Office location: 1st Floor at Luther Plaza, Nyerere Rd.

Follow the publicimage blog at

Copyright © 2012 Public Image Inc. All Rights Reserved

Public Image Inc. - Nairobi, Kenya. Ph +254 724 416 442