18 Apr
Empathy is not the most common attribute you find in a workplace. As leaders, it is easier to focus on results, goals achieved and not achieved, the next big project, etc., rather than focusing on employeesâ/membersâ feelings and emotions. The truth is, emotions are inevitable. As human beings, we are driven by emotions, whether good or bad. It is always about what someone made you feel. So, as a leader, how are you making your team members or employees feel? Might there be something you did or said that demotivated your team members?
It is easy to overlook the impact empathetic leadership has on members, results generated and the entire organization as a whole. Empathy when used in leadership fosters trust, loyalty, cohesion and better business decisions.
Empathetic leadership is all about having genuine interest & understanding of team membersâ emotions, with the intention of making them feel safe, heard and cared for. So, what should you do to demonstrate empathy as a leader?
- Be a better listener
Being a great listener is a great way of connecting with your team members. It is important for your presence to be felt by those communicating with you. Therefore, being an active listener is vital, and it includes paying attention, understanding the emotions behind the words, body language and cues used.
- Make employees feel valued.
After taking the time to listen to your members, you should then think of ways to help address any situation as well as fulfilling their needs to create a dynamic that works for them within the team. An empathetic leader models compassion and self-compassion and encourages it in their team members.
Leading With Emotional Intelligence
Emotional Intelligence is an underrated skill in work places. It’s importance and impact is tremendous and every corporate should make this investment when it comes to their leaders.
Our training on EI ensures that participants learn how to improve self-awareness and be more intentional in working with others, as well as enhance their awareness of others and empathy, to help them become more behaviorally agile in their leadership approach.â
Contact details: info@publicimageafica.com & lulu.kiritu@publicimageafrica.com
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Find out how we can help by contacting:
Lulu Kiritu at lulu.kiritu@publicimageafrica.com
